The Vanico-Maronyx team makes every effort to maintain the quality of its products at all times and a level of service that meets its commitments. You will find below our guarantee, our maintenance instructions and our after-sales service policy.
Warranty
FURNITURE
Mirror | 2 YEARS
Against oxidation
Sublime | 2 YEARS
Lacquer wood or satin lacquer | 3 YEARS
Against cracking or adhesion failure of the lacquer
Oiled finish | 3 YEARS
Melamine | 5 YEARS
Against adhesion failure of the PVC edge
Thermo | 5 YEARS
Against adhesion failure of the material
COUNTERTOP AND SINK
Undermount sink | 3 YEARS
Against separation of the sink from the countertop
Porcelain | 5 YEARS
Against manufacturing defects
PURESOLID | 5 YEARS
Against cracks due to thermal shocks and warping of more than 1/8" per linear foot
Unimar 3.0 | 5 YEARS
Against cracks due to thermal shocks and warping of more than 1/8" per linear foot
Quartz | 10 YEARS
ELECTRICITY, HARDWARE AND FAUCETS
Electrical components | 1 YEAR
Operation, excluding bulbs
Hardware (hinges, slides, handles…) |
5 YEARS
Operation, finish…
Faucet | 5 YEARS
Plating
Faucet | LIFE WARRANTY
Mechanical working parts including ceramic disc cartridges for valves and seals
Warranty Terms
This warranty takes effect from the date of delivery of VANICO-MARONYX product to its retailer. Normal use of parts such as light bulbs is not covered by the warranty.
Defective parts or any defect in material or workmanship will be repaired or replaced (according to the manufacturer's choice) with a product of similar value, free of charge, excluding installation, for the original purchaser. The replacement of a part under warranty is as follow: the replacement part will be shipped free of charge to the retailer or to customer's house at his expense. In any case, uninstallation and installation are not covered. In most areas, your dealer will be able to direct you a certified installer.
Conditions, Cancellation and Limits of this Warranty
- This warranty applies only to the original purchaser for residential use, in the country of the store where the purchase was concluded.
- This warranty is the only one recognized by the manufacturer.
- A proof of purchase is required for a claim under warranty.
- Excessive humidity in the bathroom can affect the finish of the furniture. The installation of a fan is mandatory for the warranty to be valid.
- This warranty does not apply if mirror damages are caused by the lack of a seal of silicone on the bottom and the sides of the mirror.
No warranty will be applicable to any damage resulting from:
- Damage during installation.
- Installation not in accordance with our installation guide.
- Accidents, alterations, abusive or wrongful uses of the product.
- Inadequate air circulation.
- Faulty care and cleaning procedure.
- Commercial or industrial uses.
- Damage caused by fire, water, excessive heat.
- Damage to the washbasin caused by the use of tap water exceeding 60°C (140°F) or radical changes in temperature (from very hot to very cold).
- Electrical overload.
- Improper storage conditions before installation: abnormal temperature or inadequate air circulation.
- Natural disasters or any other fortuitous event, disaster or unexpected or incontrollable event.
Quartz
Vanico-Maronyx selects and examines each slab individually in order to ensure its quality meets Vanico-Maronyx standards. There can be variations in the veining, microfissures, microporosities, and the presence of other minerals (quartz, mica, iron, etc.) which can change the look, the form of the veins and the color of the slabs purchased, in comparison with the samples. These variations are normal and cannot serve as a reason to obtain a price reduction or a replacement or to cancel the order. In addition, Vanico-Maronyx will not be held responsible if your quartz slab is stained due to the use of a chemical product as recommended in the installation guides.
Wood
VANICO-MARONYX always uses first quality wood. As a natural material, wood presents variations in regards to form, color and grain. The presence of grain also causes variations in dye absorption. Therefore, it is normal for the color of the dye to vary. Such variations appearing on the furniture itself, or on purchased material in comparison with the samples, must be viewed as normal and do not constitute a reason for price reduction, replacement or order cancellation.
Care instructions
Clean with a dry cloth and an ammonia-free product. Do not spray the cleaner directly on the mirror unless it is a foam product.
Use a soft cloth with lukewarm water and, only if necessary, use a mild soap.
CAUTION: Avoid spraying liquid directly on the furniture or using a very wet cloth. Immediately wipe off any excess liquid with a dry cloth. Never use abrasive powder or cream products. Always test the cleaner you plan to use on an inconspicuous area before applying it to the entire surface.
Consult the descriptive sheet of each material for specific advice:
For regular maintenance, wash in lukewarm water with a few drops of neutral PH mild detergent or dish soap, rinse and dry. For stains, wet a non-scratch Scotch-Brite type scouring sponge, lather with a little dish soap and rub the stain lightly without weighing it down, then rinse and dry. For stubborn stains, use Method Daily Granite cleaner, available in supermarkets.
CAUTION: Quartz can be damaged if exposed to chemicals and solvents that can damage its physical properties. Never clean your quartz surface with products containing trichloroethane or methylene chloride, such as paint strippers or highly aggressive cleaning products such as oven/grill cleaners and dishwasher polishes that have high alkaline pH levels (pH 8.5 or higher). Products containing oils or powders may leave residue and should be rinsed off thoroughly. If your surface is accidentally exposed to any of these products, rinse immediately with clear water to neutralize the effect.
Wash with hot water and a soft cloth or a non-abrasive sponge. Mr. Net’s magic eraser also gives excellent results. IMPORTANT! In all cases, finish by wiping the surface dry with a microfiber cloth to avoid a colorful finish.
WARNING: Never use acetone, abrasive products, or metal scrapers or brushes that could scratch or dull the surface.
FOR COMPLETE SURFACE RESTORATION
Step 1: If the scratch is very deep, start by sanding with #180 grit sandpaper. Otherwise, proceed to step 2.
Step 2: Sand with #360 grit sandpaper.
Step 3: Sand with a #360 grit no scratch sponge ("Scotch-Brite" or similar).
Step 4: Sand with a #800 grit no scratch sponge (grey "Scotch-Brite" or similar). Do not use red "Scotch-Brite" that will give a matte finish instead of satin.
FOR SUPERFICIAL TO MODERATE REPAIRS
For superficial repairs, step 4 above should be sufficient. If the damage is deeper, follow steps 3 and 4 in order. If that doesn't work, follow 2, 3 and 4 or proceed with a complete surface restoration.
Service Policy
SEND A REQUEST
If a problem arises with a VANICO-MARONYX product, first address your request to your retailer within the prescribed time limits (see below), who will determine the actions to be taken to correct the situation. Rest assured that we will work closely with your retailer and do everything we can to rebalance the situation as soon as possible.
REQUIRED INFORMATION
To help us process your request quickly and efficiently, please provide the following information to your retailer:
- Reason for request
- Packing slip number
- Invoice number and/or product description
- Reference allowing the retailer to identify the original order
RECOMMENDED PICTURES
In order to facilitate understanding of your request, we recommend providing the retailer with 3 photos showing the problem at 3 different distances (see example below).
Example of pictures to send
- A photo from a normal distance of use.
- A photo of the product showing a diameter of approximately 18".
- A close-up photo showing a diameter of approximately 6".
Request Submission Deadline
Missing boxes, extra items received.
Product does not comply with purchase order and/or the client's order. Validation error, inferior quality, size errors, missing parts, etc.
Good was damaged between shipping from Vanico-Maronyx and product installation site.
Claims relating to product quality and performance after installation and use will be processed based on product warranty. Vanico-Maronyx reserves the right to verify in order to determine if a claim is related to a manufacturing defect, a faulty installation, or an inappropriate use.
Contact your dealer
Submit a request to your dealer.